Oracle HCM Managed Services

Service

Oracle HCM Managed Service

PCL’s future-proof strategy and innovation to simplify complex processes

Payroll Year End Support

We provide year-end support for your payroll activities to solicit your legislative compliance. We also have the same packages for the start of the year processes.

Workforce Compensation Cycle Support

We provide Compensation and Appraisal Cycle support globally to achieve this business agenda quickly and accurately.

Benefits Your End Support

Unique service for US and Canada for benefit year-end support is our well-known service for this legislation.

Annual Maintenance Support

We provide Annual Maintenance Support and resource augmentation for your current Oracle Cloud system.

Key Services

Functionality Enhancement

Training & Testing

Custom Report Requirements

Cloud Upgrades

Payroll Year End Support

Benefit Year End Support

Workforce Compensation Cycle Support

Annual Maintenance Support

Service Levels

Level 1 service

At this level, the maintenance is provided by the user help desk. The dedicated team is assigned to screen the issue and allocate the resolution task to the appropriate owner.

Level 2 service

Functional and Technical support of existing install

Service Request Management with Oracle

Functional and Technical Issue resolution

Cloud Patching assistance

Cloud upgrade

Documentation enhancements

Training

Level 3 service

New feature reviews and outlining new functionality in upcoming releases

Functionality enhancements

Setup of new functionality

Custom Reporting Requirements

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