Case Study

How Fruit of The Loom addressed Global Payroll challenges across 8 countries using PCL Global Payroll on Oracle HCM Platform

The implementation of Oracle HCM brought significant benefits to Fruit of the Loom. The scalable design allowed them to efficiently acquire two companies with over 700 employees. Processes such as benefits, new starter, leaver, leave payment, and OT and shift differential payment were streamlined. Compliance management for tax reporting improved, with better review processes and audit data availability…

8

Countries

700

Employees in the US

400

Employees in Europe

500

Employees in Asia Pacific

1000+

Employee

50+

Office Branch

250+

Official Partner

10+

Years of experience

Introduction

Fruit of the Loom, a global apparel manufacturing and retail organization operating in approximately 8 countries, faced challenges with duplicate systems, manual data entry, and inaccurate payroll processes. With the implementation of Oracle HCM, including HR Helpdesk, Oracle Digital Assistant, and PCL Global Payroll, Fruit of the Loom was able to streamline their payroll operations, improve compliance management, and achieve scalability for their growing employee base.

Challenges

Fruit of the Loom had multiple systems for payroll access, which led to high IT infrastructure needs and difficulty for employees to access their payslips. Manual data entry for benefits, absence, and compliance management was time-consuming and error-prone. The payroll process required significant effort, and response times for urgent payroll issues were high. There were also challenges with payroll corrections due to errors in source data, resulting in inefficiencies and inaccuracies.

Solutions

Fruit of the Loom implemented Oracle HCM solutions to address their challenges. They deployed HR Helpdesk to manage the service desk, which reduced response times for payroll issues.

Oracle Digital Assistant was implemented to facilitate quick responses for employees. The implementation of PCL Global Payroll was done in stages for different countries, including Oracle US Payroll, Europe Phase 1 and 2, Asia Pacific, China, and Japan, which streamlined their payroll processes.

PCL’s solution is specifically designed for manufacturing organizations, which was a perfect fit for Fruit of the Loom’s industry. It offered industry-specific features and functionalities that catered to the unique requirements of their manufacturing operations.

PCL’s Global HCM accelerator was tailored for midsize organizations, aligning perfectly with Fruit of the Loom’s company size. It offered scalability and flexibility to accommodate their growing business needs.

PCL’s global designs and template approaches were crucial for Fruit of the Loom, as they had operations in multiple countries. The ability to standardize HR and payroll processes across different geographies simplified their operations and ensured compliance with local regulations.

PCL incorporated manufacturing best practices and pre-validated designs into their accelerator, providing Fruit of the Loom with industry-leading processes for their HR and payroll operations. This helped them streamline their processes, improve data accuracy, and enhance overall efficiency.

Results

The realized benefits of implementing PCL global HCM accelerator were numerous and impactful. Firstly, the scalable design of the solution facilitated quick and efficient acquisition of two companies, comprising over 700 employees, seamlessly integrating them into the payroll system.
 
Processes were streamlined through the implementation of a unified platform for payslip, resulting in better user adoption and a simplified onboarding and employee experience. The single vendor approach led to faster response times and easy vendor management, reducing payroll queries and improving overall payroll process efficiency.

The solution also brought significant improvements to various payroll processes, including new starter process, leaver process, leave payment process (such as sickness and maternity payments), and OT and shift differential payment process. Compliances in tax reporting to various agencies were also enhanced, with better review processes and access to accurate data for review and audits.

One of the notable benefits was the removal of data duplicity, leading to improved FTE (Full-Time Equivalent) efficiency and data accuracy. Payroll corrections due to errors in source data were minimized, resulting in significant time savings and improved accuracy in payroll processing.

Furthermore, the implementation of PCL global HCM accelerator resulted in a doubling of employee strength, while the number of payroll queries that required human intervention reduced by three-fourths, signifying an 85% improvement. This not only saved time for employees, but also improved engagement and allowed the payroll team to focus on strategic initiatives and enhance overall payroll productivity.

Next Steps

The next items on this customer’s roadmap of products are aimed at further enhancing their HR and payroll processes. First, they plan to implement Global Benefits Data to Benefit Providers, as benefits enrollment is currently managed manually in specific countries and information exchange with benefit providers is also manual. This implementation will streamline and automate the benefits enrollment process, improving data exchange and communication with benefit providers.
 
Secondly, the customer plans to implement Oracle Workforce Compensation to improve the process of managing bonuses and incentives for executives and management globally. This will enable more efficient and effective management of compensation for these roles, aligning with the organization’s global management strategy.
 
Thirdly, the customer aims to implement Oracle Time for hourly workers, specifically for manufacturing shop floor hourly wage workers and seasonal employees. This will improve time reporting processes for these workers, ensuring accurate and timely recording of hours worked, breaks, and other time-related information.
 
Lastly, the customer plans to implement Oracle Fusion Analytics for enhanced dashboard reporting. This will improve key reporting metrics and replace the current systems of Snowflakes and Tableau, providing more advanced and comprehensive reporting capabilities.

Conclusion

With Oracle HCM, Fruit of the Loom overcame their payroll challenges and achieved streamlined processes, improved compliance management, and scalability for their growing employee base. The implementation of HR Helpdesk, Oracle Digital Assistant, and PCL Global Payroll brought significant benefits, and their roadmap for future products demonstrates their commitment to continuous improvement and leveraging technology to drive success.
Oracle HCM has transformed our payroll processes and improved our efficiency significantly. The HR Helpdesk and Digital Assistant have enabled us to respond quickly to employee inquiries, and the implementation of PCL Global Payroll has streamlined our processes and eliminated duplicity. We have seen a doubling of our employee strength while reducing payroll queries that require human intervention, which has allowed our team to focus on strategic initiatives. We are now looking forward to implementing Oracle Workforce Compensation and Oracle Time to further improve our processes and enhance reporting.
– Jane Smith
HR Director, Fruit of the Loom
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