We examined each employee’s life cycle stages and their impacts on payroll processing. In addition, we reviewed the time and effort involved in off-system processes across each HR and payroll process.
During explore sessions, we identified that Pension processes were one of the major pain points. The pension processes utilised over 150 resource days annually to administer 14 pension schemes. The enrolment to benefit was done manually with little use of the Employee self-service. Employees were communicating voluntary contributions via emails that were difficult to track. It resulted in several pension adjustments.
Further, the new hire enrollment process to pensions was manual, leading to several exchanges of excel sheets and information loss. In addition, the method of communication with employees was done manually via email. Also, the accuracy of the pension contribution calculations was less than 78% resulting in several pension adjustment entries.